Case study · 01
Team Inbox, redesigned in the open
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- Company
- Wati
- Role
- Senior Product Designer
- Timeline
- 2024 — 2025
- Team
- Design × Product × Engineering
What was the job about
Wati's Team Inbox is where thousands of businesses answer their customers every day. The job: evolve the interface piece by piece without breaking anyone's flow. This case study walks through the redesign the way it actually happened — the original UI, the component being changed, the new design, and why.
B2B SaaSUX OverhaulInteractive Story
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Impact metric
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Impact metric
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Impact metric
Metrics land with the full story — in progress.
In progress
The full story is being written.
This one becomes an interactive walkthrough — the original UI, each component change spotlighted and swapped live, with the rationale behind every decision.